FAQs
Q: Do you accept returns?
A: No, we do not accept returns or exchanges. If you have an issue with your order please contact us.
Q: Is the lettering vinyl or hand painted?
Q: Is the lettering vinyl or hand painted?
A: Hand painted! We never use vinyl on any of our signs or doormats.
Q: Do you do custom orders?
A: Yes! Please send us a message if you'd like to discuss a custom order.
Q: Will I get to see a proof before you make my sign?
A: Yes! Any sign or doormat with customization will receive a proof for approval before we begin painting.
Q: What is your turnaround time?
A: On the top of our home page we have a current turnaround time (subject to change). If you are needing your order by a certain date, please message before ordering to make sure we can accommodate your request.
Q: Where do you ship to and how?
A: We ship to Canada and the United States with Canada Post.
Q: Can I pick up my order instead of getting it shipped?
A: Yes! We have pickup options available at checkout for LaRiviere, MB or Winkler, MB. If you’d like to make other arrangements please message us directly.
Q: How can I place an order?
A: You can order through our website, or messaging us directly.
Q: Do you keep stock?
A: Because our signs and doormats are made to order we generally do not keep a lot of stock on hand unless we are gearing up or coming back from a market, or we are working on a new collection.
Q: Is everything done by you?
A: Yes! We do everything in our workshop from designing, cutting boards and frames, sanding, staining, painting background & lettering, packaging, and shipping. We love being involved in every step of the process from start to the finished product.